Refund policy

Last updated: 7th August, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us via the methods listed here. If your return is accepted, we will confirm the return address and provide instructions on how to send your package. Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged, or incorrectly sent, in which case we will cover the cost of return shipping. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
128 City Road, London, EC1V 2NX, United Kingdom

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalised products
  • Sealed personal care or hygiene goods (such as beauty products) that have been unsealed after delivery
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

Exchanges

The fastest way to get the item you want is to return your original item and, once the return is accepted, make a separate purchase.

Your Statutory Right to Cancel (UK and EU)

If you are based in the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification — including sale items. Your item must be in the same condition as received, with tags and in its original packaging, accompanied by proof of purchase.

To exercise this right, please contact us within 14 days of receiving your order via the methods listed here.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded to your original payment method within 14 calendar days. Please allow additional time for your bank or credit card provider to process and post the refund.

If 14 calendar days have passed since your return was approved and you have not received your refund, please contact us via the methods listed here.